Pros
Good benefits and pay is competitive to the current market of similar jobs.
Cons
RS Client Services is the worst department. Please do not work here. You are required to be on the phone and required to notify them when you need to use the bathroom or do anything aside from being on the phone. They micromanage you as if you are a child. If you are off the phone for more than 5 min you receive emails and chats from management asking why you aren’t on the phone. They push and push you to give more and only appreciate you if you stay over time. The rules change every day in an attempt to bring call volumes down however they refuse to hire more reps to service the massive amounts of calls they receive. Because the reps are overworked, there is no way of showing their value for promotion. They promote individuals who do not deserve it and stunt the growth of everyone else by creating expectations that are almost unattainable. They ask for total accountability from reps yet management refuses to listen nor change their tactics. It’s sorely mismanaged and the only reason they get positive reviews is they bribe the employees to tell clients to review them good.
