Is Intact a good company to work for as a Custimer Service Representative?

Custimer Service Representative professionals working at Intact have rated their employer with 4.2 out of 5 stars in 77 Glassdoor reviews. This is a higher than average score with the overall rating of Intact employees being 3.8 out of 5 stars. Search open Custimer Service Representative Jobs at Intact now and start preparing for your job interview by browsing frequently asked Custimer Service Representative interview questions at Intact .

Does Intact pay Custimer Service Representative employees well?

Custimer Service Representative professionals rate their compensation and benefits at Intact with 4.2 out of 5 stars based on 77 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Custimer Service Representative salaries at Intact.

What are the top reviewed jobs at Intact?

Claims Adjuster (139) , Underwriter (101) , Underwriting Assistant (89) , Customer Service Representative (68) , Claims Representative (60) , Business Analyst (55) , Actuarial Analyst (40) , Commercial Underwriter (35) , Manager (35) , Software Developer (35) , Data Scientist (32) , Accident Benefits Claims Adjuster (27) , Claims Assistant (21) , Intern (19) , Software Engineer (19)

What are the pros of working at Intact according to real employee reviews?

"Benefits were good and available right away." ((in 273 reviews)); "Everything is good here and people are great" ((in 168 reviews)); "Good work life balance and exposure to interesting projects" ((in 148 reviews)); "Supporting management and great work ethic" ((in 112 reviews)); "Great manager and place when working" ((in 74 reviews))

What are the cons of working at Intact according to real employee reviews?

"low pay and hard to move up" ((in 108 reviews)); "Low salary for the amount of work" ((in 76 reviews)); "Ultimately you need to get noticed and liked by upper management to feel like you have a secure foothold." ((in 15 reviews)); "heavy work load, favoritism of select individuals" ((in 9 reviews)); "No Diversity" ((in 8 reviews))

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Intact

Intact Custimer Service Representative reviews

4.2

73% would recommend to a friend

(77 total reviews)

Charles Brindamour

93% approve of CEO

93% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.2

Senior management

4.2

Compensation and benefits

4.0

Culture & values

3.9

Career opportunities

3.8

Work/Life balance

Custimer Service Representative employees have rated Intact with 4.2 out of 5 stars, based on 77 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

77 reviews

5.0

Mar 11, 2026

Intact

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-good culture -flexibility -good management

Cons

-parking not paid -hot desks

Intact Response

4mo

Thank you for taking the time to share your review and being part of the team! You contribute to our positive culture by living our values and giving your best each day.

5.0

Jan 20, 2026

Salary

Custimer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work balance Competitive compensations

Cons

Salary can be better No much cons to write about

Intact Response

6mo

Thank you for your review. We strive to offer competitive salaries and regularly review market data. We wish you the best in your career journey!

4.0

Jan 14, 2026

Great so far

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The process is quiet simple

Cons

had to wait 2 weeks for response

Intact Response

6mo

Thank you for taking the time to share your review. We look forward to seeing you grow with us!

Viewing 1 - 3 of 77 Reviews

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Intact reviews FAQs

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Intact

Intact Custimer Service Representative reviews

Ratings by category

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Reviews by job title

Intact

Salary

Great so far

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