Intuit reviews

- Weak leaders - they don't set clear goals, give feedback or focus on growing the business and future leaders - Promotions are a real crap shoot - you'd better join as a Director or you'll be spinning the proverbial Wheel of Fortune for years to come regardless of your work product or contributions - Culture of fear and covering your tush - there's no courage or encouragement to say what you think or stand up to the status quo - doing so will get you labeled as a "detractor" who doesn't "frame" issues well and, if you continue to speak up, you'll see your career/"brand" derailed or terminated

Imagine a large, commercial airplane stuffed full with policy, procedures, changes, and ever-evolving new product lines you need to push (when the expertise you were hired for couldn't be farther from a Sales position) was dropped on you from the sky. Your job is to catch all that paper before it hits the ground, read, absorb, and utilize it all while talking to customers and solving their problem--often while also reading and interpreting a complex tax law. Other than the initial training (for which they only allocate 1/2 the needed time to complete unless you play videos at double speed), they rarely provide training time to read (much less learn) all the new information they throw at us every single day. It is not possible to learn all the crap they constantly throw at us without working off the clock. We are also required to beg customers for surveys--Not enough surveys, no bonus. Survey less than rating of 8 sends you into negative rating and you lose 10 of your 10 star ratings. Not enough 10 star ratings--lose bonus. Tax experts spend 75+% of call time dealing with customers' computer problems--problems they did not train us for, or even hint at this expectation in the job interview. Compensation is very low for the expertise required (and nowhere near what a private practice accountant would charge). When you factor in the wage theft going on, the compensation drops below the stated wage rate. Hourly employees are to be paid for ALL hours worked--not just the hours you fantasize you'd like it to take to do the job while simultaneously training and juggling all the new crap you continuously fling.