Intuit reviews

I had the misfortune of working as a TurboTax phone support agent for about 6 months recently, and the levels of utter cluelessness, mismanagement, and short-sighted incompetence were baffling. The stubborn reliance upon badly flawed software like SalesForce and IC-Client was extraordinary. Customer service would suffer from daily glitches, while us phone reps would have to scramble to give excuses for whatever technical problem happened to come up that day. Calls were routinely dropped and customers hung up on when us employees attempted to transfer them to another department. Dealing with angry customers was a soul-sucking experience, which was made even worse by the fact that us employees felt powerless to do anything about it to actually effect change, our hands tied by the restrictive policies and multiple layers of "chain of command". Many departments in Intuit refused to even take phone calls, instead choosing to hide behind their emails and only offer online or "chat" support. There was a ton of offshoring to foreign countries, which is troubling when TurboTax customers deserve US-based customer support right here in this country! Intuit also relied heavily on outsourcing many of their tasks to 3rd party companies - heck, they don't even check their own Facebook page! They hire a whole separate unrelated company to field all the complaints! Working at this job had all the frustration of the red-tape and hopeless bureaucracy of a government entity, and the mind-numbing inefficiency along with it. The month of training we had didn't prepare us at all for the "real world" day-to-day customer problems we would encounter, and getting paid less than $10/hour was an insult. Just watch the movie "Idiocracy" for an idea of how this company operates: the blind over-reliance on automated systems and flawed software replacing the logic of actual people. Sad, really.

Really slow at getting things done. You want a raise, or a change in your title, good luck. Very difficult to get things done for yourself once you've been hired. I recently got laid off by Intuit, so my review may seem a little biased. Severance package was pretty good.