Intuit reviews

Company seems to care more for metrics and surveys than they do for customer service. Literally have meetings with my manager constantly where they can see the surveys that were given to me with a 'bad' score and every single one says 'this employee was great, we just don't like the company.' I never get told to 'keep doing what I'm doing to make the customers' like me, I only get told to beg for the survey in a long paragraph pitch explaining the entire process and telling the customer how this could 'change my life', which as a customer if I heard I would hang up. I KNOW for a fact that other company's have a system in place, that if you get a bad survey and they can see from comments that it wasn't your fault, but they're mad about the company in general, those surveys don't count against you with those company's! It IS possible, yet TurboTax doesn't seem to care, they tell you, 'we've all gotten survey's we didn't deserve'. Then FIX it. Meanwhile I scheduled all the hours I needed for an end-of-season bonus and because I have some bad surveys that all say I'm amazing and did a great job, I most likely won't be eligible for the end of the season bonus.

There is a lot of strange politics from first and second-level managers. I reported to three different managers within my first 6 months because of maternity leave and reorgs. One of the managers was new to the company and reported to a fairly new director. She was so busy trying to find her own footing and was not able to provide any direction. The product that I worked on was never mentioned in the Director's staff meetings and didn't receive much attention, which might be why 50% of the team turned over in under a year. My 3rd manager often contradicted herself, undermined me in meetings, and gave vague answers to direct questions. She constantly micro-managed me and made requests that took up time with busy work. Our 1-1s always left me unsettled because no matter what I said my manager discounted my point of view and implied that everything I was doing was wrong. It seemed like she did very little of her own work and spent most of her time nitpicking my work. The group that I was in was very siloed and we were not a team. We all reported to the same group manager, but none of the projects were related and you never got the feeling of teamwork. The group manager was not a strong leader and the weekly staff meetings were merely status meetings with very everyone listing what they planned to do for the upcoming week. Intuit is a very top-down while pretending that it is more democratic. There are a lot of power plays going on. Some teams seem to do their best to give all the reasons they can think of that something can't be done. Constantly shifting priorities result in delays in getting work from other teams that you need to partner with. It can take a very long time to get anything done, especially if it is not a project that directly results in new subscriptions. It seemed like the team I was working on had a lack of enthusiasm about the work. Senior management constantly reminds employees that Intuit is one of the best places to work and that employees should go to Glassdoor and leave a good review. While Intuit has some great values and tries to provide online training about conduct, there are many people, including managers who do not follow the code of conduct.