Poorly competitive base salary. $36,000/annually. Doesn’t increase, regardless of performance. Compensation sales plan changes significantly, requiring significantly more closed contracts per month, to make less money. They increase administrative responsibilities on the sales team, which takes time out of performing business building tasks, that you would get paid on. Service compensation is poorly tied to your service scores. They refuse to update surveys, to isolate which roles in the process provided the service that was good in contrast to where it was challenged. There is only ONE Service Score on the post mortgage contract closing survey. Operations is poorly compensated, so those roles that close the mortgage contract, don’t get a financial “ding”, if they perform poorly. There is no incentive for operations to get their job done, when they are out sick, vacation, or on leave. Their team managers, are over taxed, and can’t possibly get to everyone on their team that they need to cover. You can’t have operations so poorly conducted, and get poor service scores, then make the sales team suffer by not receiving CSAT bonus. MANY individuals in sales and operations are being treated for anxiety, medically. Was told by individuals personally, the meds, and sleep issues they were experiencing in their role.
