J.P. Morgan reviews

Sales, Processing, Credit and Closing are all on different pages. Sales folks and managers tend to talk down the Processing (LC), have made many people cry, if an LC didn't MOC the file sales would call that person and pressure them to MOC date it so they would get paid. LC's are overworked and upper management is out of touch with the large turn over. Upper management knows there's a huge issue and HR is aware as well, but nothing ever changes, and management and LC turnover is high and increases every year.