JELD-WEN reviews

Sometimes a lack of communication between the management team and the Warranty Customer Care Reps caused problems with policies or procedures not being followed out correctly.

Horrendous decisions by prior management have contributed to deep management change-over and a short term business mentality to "make things look better...yesterday". This has resulted in significant head-count reduction (at their largest facility, where I worked), which makes product quality, consistency, and customer service impossible to maintain as it once was. For example, their Technical Dept which once had 14 members now has 4. The level of due diligence is not possible to maintain with a cut that deep. Other departments have been similarly down-sized, or should I say "right sized" to fit current management speak. I would not suggest working here until all the smoke clears...you will be happier for it!