Jerry reviews

4.1

73% would recommend to a friend

(203 total reviews)

Art Agrawal

81% approve of CEO

77% positive business outlook

Jerry has an employee rating of 4.1 out of 5 stars, based on 203 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Jerry employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

203 reviews
5.0
May 3, 2024

Great mentors that care for you!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mentors/seniors/leaders care a lot about your well-being and success even beyond work. In my past jobs, I was pretty subservient and did anything that was asked but here, I'm encouraged to challenge if I don't think something's right and to be an active or even leading member of our projects.

Cons

Maybe free lunch once a week LOL idk i don't really have many complaints here

2.0
May 1, 2024

Completely Expendable

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work environment, open door communication

Cons

They are creating AI to replace all human employees in operations. Those who AI cannot replace are being replaced by an offshore workforce.

avatar
Jerry Response
2y
Thank you for your feedback. You are right that we have transparent communication practices and enjoy the flexibility of a remote work environment. We do use AI to increase the speed at which we serve customers. It's critical to our business.
1.0
Apr 18, 2024

Toxic Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

remote working; coworkers are smart, hardworking. the company culture was good when I just joined.

Cons

toxic management: 1) example one: C level people often shout out to employees who worked overtime/during weekend to fix an emergency bug or meet a tight deadline 2) example two: one team lead emailed the whole team, and even unrelated teams saying that he had to let someone go because he couldn't met the performance expectations. it is very disrespectful. I feel really bad for the coworker they let go. poor onboarding guidance for new people: they expect you to figure out everything yourself. you need to be really good and comfortable asking a lot of questions. salary is very low compared with other tech companies.

avatar
Jerry Response
2y
Thanks for your feedback. We appreciate you sharing that you got to work with smart, hard working people at Jerry. I'm sure you were one of them with your long tenure at Jerry! I'd like to address a few of the areas of feedback: -You are right that we do often shoutout employees who go above and beyond to make sure our customer experience and operations are smooth when there are glitches that require after hours work. We are very appreciative of those kinds of efforts. -We're looking into the email you mentioned as that does not sound like details we'd typically share. We'll immediately take action to better train team leads on this topic if this information was delivered as stated. Thanks for calling it out. -Our onboarding has improved 10x since you joined but, you are right, for our early employees like you, there was much to be desired. -We DO want people to ask lots of questions. Question everything! There are usually better ways to do things and we don't get there without questioning current practices. -We annually benchmark our salaries and are confident we provide competitive base salaries.
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