Jet reviews

3.8

67% would recommend to a friend

(482 total reviews)
avatar

Marc Lore

73% approve of CEO

61% positive business outlook

Jet has an employee rating of 3.8 out of 5 stars, based on 482 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jet employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

482 reviews
4.0
Feb 15, 2017

software engineer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

a very nice place and close to new york

Cons

a small start up need more regulation

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Jet Response
9y
I love hearing from our engineer's and appreciate the time you have taken to leave us a review. We are open to feedback from you directly and if you have ideas that you want to bring forward, please let me know. - Mike H., Co-Founder and Chief Technology Officer
5.0
Feb 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Everyone is a team player Room for advancement

Cons

None that I can think of

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Jet Response
9y
Thanks for the positive review, it sounds like you're enjoying Jet so far. We love hearing from our employees across the US and we always encourage you to reach out to us with any feedback. - Deepak Director Fulfillment
4.0
Jan 25, 2017

What used to be great isn't anymore.....

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The culture within customer service is wonderful good benefits, alright pto plan. Snacks, monthly incentives, plenty of room to grow more so in the starting of the company. Company parties are always a hit free soda and some snacks great game room including ping-pong and pool with arcade games. A handful of leadership that does care about the company and its employees pay is good for the average around the Salt Lake Valley

Cons

The culture within the customer service field is great but not within the team that is continuing to build culture. I was hesitant to share my thoughts here until I read another review early this week, I can see I don't stand alone... there are multiple members of management especially the hr team warming seats because they are friends with the higher ups. The hr team as a whole takes full advantage of every activity offered and they plan stuff they enjoy, it's all about what makes them happy. Favorites is a real thing and is happening you will want to be a member of the ''in crowd'' to go anywhere or be respected. There is something uncomfortable happening in this company and the root of the problem is coming from poor views of the truth. I hope there is change before it's to late for jet. There is no real way to voice your concerns without fear of getting your name dragged through the dirt the worst part is that no one important will see what is being destroyed before it's to late jet has let go of a lot of good agents that didn't deserve it

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Jet Response
9y
Thanks for taking the time to provide feedback. I love reading so many positives about working with us in SLC! You mention some positives and some concerns with the culture. I can tell you that we put a ton of time, effort and resources towards creating the best experience and culture that we can. We know that not every activity will appeal to every person, but we do try to offer activities and perks that appeal to a broad group and make sure there’s something for everyone. If we’re not offering things that you love, let us know – we are constantly changing it up. As it relates to your comments on fairness, as I’m sure you know, fairness is one of our core values and certainly something that plays into every decision we make as a leadership team. I would welcome the chance to sit down and hear more feedback about your experience so we can work together to improve. Please reach out to me directly and let’s figure this out together. Doug D., VP Member Services
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Glassdoor has 547 Jet reviews submitted anonymously by Jet employees. Read employee reviews and ratings on Glassdoor to decide if Jet is right for you.