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      Jet

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      Jet reviews

      3.8

      67% would recommend to a friend

      (482 total reviews)
      avatar

      Marc Lore

      73% approve of CEO

      61% positive business outlook

      Ratings by category

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.7

      Career opportunities

      3.3

      Senior management

      Jet has an employee rating of 3.8 out of 5 stars, based on 482 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jet employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      482 reviews
      5.0
      Jul 29, 2016

      So freaking happy

      Software engineer iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is the best work environment I've ever had, without question. As a software engineer, this job has everything I could ever hope to want. There are the "typical" startup perks like amazing snacks, constant catered lunches, electric standing desks (and some treadmill desks available for use), gym membership, beautiful offices, etc. But the culture here is also fantastic. There is a strong focus on learning; we have tech talks every week, and I'm constantly engaging in spirited and educational discourse with my colleagues. There is no "pay your dues" hierarchy, everyone is just trying to support one another and build cool things. Plus, we do all of our programming in F# and use shiny new tools and that makes me feel happy and employable for the future. Seriously, I have never had a job before where I actually looked forward to coming to work. The C-suite team (and all managers) seem to be very friendly and approachable and care about us grunts. The company culture is very transparent in all aspects (salary structure, financials, decision making, etc). No complaints about my day-to-day at all.

      Cons

      I know they are trying to patch things up, but the HR/talent team needs to get their act together. Every time I go to the interview pages here on Glassdoor it irritates me to no end that we lose candidates because someone didn't respond to an email. THIS SHOULD NEVER, EVER, EVER happen. I guess I can only speak for the tech side of things, but if you are a software engineer looking to join Jet, DO NOT BE PUT OFF BY UNRESPONSIVE RECRUITERS. It happens ALL the time! Just keep on emailing and be persistent. Find non-traditional ways of contacting employees if you have to. Yes, it's sad that you as the candidate have to take that measure, and hopefully it won't be the case for long, but please know that that behavior is not an accurate reflection of the way the company is run.

      avatar
      Jet Response
      9y
      Love your great comments, thanks for the feedback. Our tech team really pushes the bar when it comes to learning new technologies and helping each other grow. Glad you look forward to each day. As for our recruiting team, we have put much more focus on getting better with added team members and processes focused on tech side of things. As you know hiring engineers is a little different from business hiring. We've seen much improvement in the last month and hope to get even better from here, but please do hang in there. I can't speak directly for the warehouse, but trust they are doing all they can to make things right, we want all of Jet to be the best place to work and as a collective management team it's our job to make sure that happens. - Mike Hanrahan, CTO
      1.0
      Jun 20, 2016

      temp

      Warehouse assosociate
      Recommend
      CEO approval
      Business Outlook

      Pros

      could use better training and managment

      Cons

      let go no explanation,I worked hard and heard mgmt complain about workers who had been there 2 days

      5.0
      Jun 13, 2016

      Love my job!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      • We're a fast growing company which means that there's tons of room for growth in the company if you're willing to put in the work. • Stock in the company • Empowerment - being able to make decisions and help our members. • Attendance policy is what I would consider lenient. We're a call center and we need everyone to be at work so that we can help all of the members. They've adjusted the attendance policy as well to insure that we're heard. • Snacks! We have snacks & drinks that are totally free. • Referral program is available to give you a little bonus. • Supervisors/Management is amazing and there to listen in my experience. • Recognition is given and encouraged. • Special events like Christmas parties, bring your kids to work day (with face painting, balloons, etc.), health and wellness day (massages, flu shots, etc), monthly cold stone to celebrate the birthdays, and much more.

      Cons

      Let's get real, it's customer service and some days are hard. But look at all the pros! I'm easily able to remain happy knowing that Jet has my back in what I'm doing.

      avatar
      Jet Response
      9y
      Great feedback, thanks for taking the time to write some of your favorite pros. We don't think of this as "just customer service" we're really creating an environment where everyone is engaged and proud of what they do, you are the front lines to our members and a huge player in the Jet brand overall, without good Jet Heads, there wouldn't be happy members so thanks for doing what you do. - Maggie K., Dir Talent Business Partners
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      Glassdoor has 547 Jet reviews submitted anonymously by Jet employees. Read employee reviews and ratings on Glassdoor to decide if Jet is right for you.