Pros
Jetblue is a wonderful place to work if you value flexibility and you want to enjoy your job setting. There is a company wide ambition to be caring towards customers and crewmembers and business partners and even to our competitors. This promotes a great sense of goodwill and reduces the impact of stress in a normally highly stressful occupation. Jetblue promotes a lot of pride within the crew base and it shows in customer satisfaction. There is a sense of universality within the company, so that whether you fly to Buffalo or San Juan, customers can expect the same brand of quality service. Sacramento takes pride in the service accomplishments of Denver; Seattle admires their crewmembers in Boston. It is a sort of 'all for one and one for all' operation, creating a very dynamic family feel within a large and ever growing work force. It's not unusual for crewmembers to accept temporary job assignments in other cities and develop lasting friendships in the process. It's easy to do when you work with like-minded people, and Jetblue tries to hire only those people who care about others. Delays are something that plague the industry at large and JetBlue has done a lot in recent years to provide the right tools to their customer service crew members so that they can really help customers, and not just offer token apologies when things go wrong. Therefore crew members are not only caring within themselves, but they are empowered to let that caring make a real difference. It's great for morale!
Cons
There has been difficulty securing benefits that really do take away the financial impact of poor health. JetBlue has not explored Kaiser as an option for it's western work base in any way that makes sense to its crewmembers there. There is financial impact upon the crewbase concerned with benefits that remains , even after much appearance of scrambling around trying to improve things. Keeping medical care costs from rising is a great start, but crewmembers have been asking for years to see better coverage for the money, and we haven't yet seen this in a way that feels like we've really been heard on this issue.
