Is Kaplan a good company to work for?

Kaplan has an overall rating of 3.6 out of 5, based on over 2,796 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 67% of employees would recommend working at Kaplan to a friend and 65% have a positive outlook for the business. The best reviews about Kaplan have been left by employees working as Student Brand Ambassador , Campus Representative and LSAT Instructor .

Does Kaplan pay their employees well?

According to anonymously submitted Glassdoor reviews, Kaplan employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Kaplan. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Kaplan?

67% of Kaplan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Kaplan 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Kaplan?

Instructor (62) , Student Brand Ambassador (55) , Teacher (48) , Tutor (46) , Manager (41) , MCAT Instructor (36) , Director (29) , Admissions Advisor (27) , LSAT Instructor (22) , Student Advisor (20) , Admissions Representative (19) , Talent Coach (19) , Campus Representative (16) , Lecturer (16) , Customer Service Representative (15)

What are the pros of working at Kaplan according to real employee reviews?

"Great for people who are not afraid to jump in and work." ((in 198 reviews)); "The benefits are good if you can get yourself enough work for your hours to qualify for them." ((in 124 reviews)); "The hours are flexible and you get to choose which classes you wish to teach." ((in 91 reviews)); "Great colleagues to work with" ((in 86 reviews)); "Good work life balance" ((in 80 reviews))

What are the cons of working at Kaplan according to real employee reviews?

"HR management is poor very poor." ((in 160 reviews)); "coming (generally only awarded after many years) and the pay is very low." ((in 159 reviews)); "They hire inexperienced people at a low salary and lock them in with policies that only allow for small % increases annually" ((in 82 reviews)); "very little training given to new instructors" ((in 44 reviews)); "The leadership has no idea what they are doing." ((in 29 reviews))

What are employees saying about Kaplan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Kaplan layoffs and their outlook for job security at Kaplan in 2026.

What are the top reviewed Kaplan locations?

New York , Fort Lauderdale , Chicago , Orlando , La Crosse , Los Angeles , San Francisco , Boston , Atlanta , San Diego , Alpharetta , Washington , Sacramento , Philadelphia , Dallas , Houston , Austin , Tampa , Newark , Phoenix , Charlotte , San Antonio , Berkeley , White Plains , College Station , Nashville , Columbus , Saint Louis , Milwaukee , Indianapolis

Kaplan reviews

3.6

67% would recommend to a friend

(455 total reviews)

Andrew S. Rosen

78% approve of CEO

65% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Work/Life balance

3.6

Culture & values

3.4

Senior management

3.4

Compensation and benefits

3.2

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

455 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Jan 26, 2013

Good part-time job

Teacher

Recommend

CEO approval

Business Outlook

Pros

Lots of support and training is provided to teachers. Jobs are transferable to other locations. Hourly wage is good for a part-time job.

Cons

It can be difficult to manage classrooms with widely varying skill levels. Students are demanding and require a lot of energy.

2.0

Jan 25, 2013

Good temp Job for a recent college grad

Level ii technical support representative

Recommend

CEO approval

Business Outlook

Pros

For a recent college grad desperate for a job, Kaplan Test Prep is golden. They offer health and dental insurance and you can get a pretax metro to save a couple of bucks. The salary isn't great, but you can get by check to check. Management is very forgiving, and likely to give another chance if you make a mistake. In certain weather conditions management gives staff the opportunity to work from home. There is a "fun room" which includes a Xbox, and a ping pong table which was provided by management to help the staff relieve themselves of stress. Work / Life balance is great as you work a typical 8 hour shift (no paid lunch) clock in and clock out. The people at Kaplan make it what it really is, but the turnover is high so you see a lot of great people come and go quickly. For a recent college grad in search of a job, this place is a great start. Job is relatively simple, with the most challenging part is having patience with the customers calling in.

Cons

Since this is a call center, managers stare at a computer screen micromanaging their employees "ready for next call time" and "not ready for next call time" if you're not ready for a minute you may hear them yell "Hey... can you go ready please." which get's distracting if you're working on post call issues. Rarely does management take advice from employees who are on the calls hearing customer complaints/opinions etc... It gets very frustrating when your suggestions aren't taken seriously and a lot of the staff get's discouraged. There was massive random layoffs, and staff wasn't informed how the selection process was made, which then made everybody in fear for their job. Products get pushed to customers with multiple issues, and sometimes unusable leaving the CCC responsible for taming the frustration. Unfortunately the CCC can't resolve the issues because the problem lays within the product thus leaving reps a scapegoat for a customer yelling their frustrations

4.0

Dec 27, 2012

A good corporate job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are lots of talented, skilled and fun people to work with. There are a variety of projects to work on. The work environment is relaxed, with good work / life balance. The pay is competitive, and the benefits are good.

Cons

The opportunity to innovate is stifled by institutional resistance to change. There are too many low-value projects being worked on. Performance management (performance objectives, employee development) is an exercise in "going through the motions".

Viewing 439 - 441 of 455 Reviews

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Kaplan

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Good part-time job

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A good corporate job

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