Employees are stuck with using a clunky time consuming web-based system for time reporting and for expense reporting. First, the system puts the onus on the employee to know the activity number, the project number, the work order number, location code and a bunch of other data processing information otherwise the system will not accept the reports. Second, the web-based expense reports are incredibly tedious to fill out, taking 4 to 6 hours to complete and the employee is expected to work on them only during non-billable hours. However, since it must be done online, the itinerant employee cannot easily fill out expense reports while flying or waiting at a terminal.
The Service Delivery Managers (SDM) have no clue about the workload of the Keane consultants. The SDM are always coming up with unreasonable demands for metric reports from the consultants (such as how code was written each day of the week) and insinuate new administrative tasks on the consultants that should have been done by the SDM. However, when the consultants ask for help from the SDMs, they get dead silence, no replies to e-mails, no returned phonecalls.
New employees get only 10 days vacation and must wait three years before getting 15 days. The usual 10 holidays that most Americans get are not available to most employees.
Life at Keane is like serving on the Flying Dutchman. It just seems pointless and joyless.
