Kelly reviews

Pay- $14.26/hr. It's better than minimum wage but lower than if IBM hired you. It's to be expected since you're a contractor. All I can say in this economy, it is what it is. The Job- Since it is a call center, it will feel like it's soul crushing. Some days you will wonder why are there so many calls and will they ever stop although this is why you have the job in the first place. I supported working professional so it is at least better than the general public. I've worked there for a year and which is like senior level in terms of call center. I've seen so many people get burnt out and leave only after a couple of weeks.Stressful, boring, and always looking towards Friday. Promotion- in terms of pay increase, rarely. If there is, it will only be 1-2 dollars if that. In terms of responsibility, yes if you do well enough on the phones they will probably have you do other support. Don't hold your breath. Pace- they want to you to resolve calls under 10 minutes although most of the time it will go over due to the plethora of issues and difficulty.

This company micro manages their employee's every move. You will be monitored via web cam in your own home by several different employees at one time. The KellyConnect Apple project is so poorly ran that most of what they are doing is at best unethical and teetering on the line of illegal. The turnover rate will make your head spin. The average advisor will quit (if they are not fired first) within two months because it is THAT unbearable. KellyConnect is so focused on keeping Apple as a client that they exploit their employees and present a very false picture of their site to Apple. They make their employees talk about how great their job is on camera and present these fabrications to Apple. Kelly cuts corners to try and exceed Enterprise metrics. Most of the Kelly site is ignorant to Apple's latest developments. You are working for Apple, yet management cannot answer the simplest of questions if they are not readily available in the knowledge based articles. If they cannot answer your question they will simply ignore it. They push this positive culture but that is the biggest facade. There is an air of tension, uncertainty, and fear. People are constantly afraid of losing their jobs and have watched so many advisors just mysteriously disappear. Management doesn't even try to hide favoritism. They say they are a performance based organization but the same handful of subpar performers seem to win the "random" drawings for Apple gift cards. But I must say those who become favorites definitely earn it, those poor fools have to bite their tongues and go along with Kelly's insanity. If you do not act like you love your job and agree with the ignorance that management spews you will get shafted in all areas. Suddenly you get the worst schedule, your team leads will be reading through you private conversations and finding any way to make your life a living hell. For a company who robs from their employees and pays $9 dollars to their people that are paid $15 for the same job if hired through Apple, Kelly certainly wastes a ton of money on team leads who have no purpose aside from spying on overworked and abused employees. The employee reviews that are 3 stars or above are not legitimate. The saddest part of all is that there are smart, talented, and over-qualified advisors being patronized, underpaid, and undervalued by these bullies. I have never been more insulted and patronized in all of my life. Until this very review, I have never even done a negative review for a company I have worked for. Please, for the sake of your health and sanity, steer clear of these degenerates. If you are desperate for work and have no other options, make sure to keep looking for work if hired because you will not last long.