Kemper reviews

3.6

66% would recommend to a friend

(2,362 total reviews)

C. Thomas Evans, Jr.

43% approve of CEO

53% positive business outlook

Kemper has an employee rating of 3.6 out of 5 stars, based on 2,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kemper employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Jan 25, 2019
Recommend
CEO approval
Business Outlook

Pros

There are no pros about this place.

Cons

This is a poorly ran company that manages by the numbers. They have no concern for their front line employees. Leadership is a joke that offers no real support or coaching. The policies that they write are inconsistent and full of loop holes making it almost impossible to pass any audits or have confident coverage disucssions. Theor process are unreasonably tome consuming with absolutely no departmental support. Adjusters handle just about everything. Their policy holders are typically drivers who are uninsurable by standard companies not to mention the language barrier with insureds due to the fact they insure unlicensed drivers as well. This place is terrible and Im glad I left. I have been and adjuster for 5 years most of which was spent with a single company. Having left on my own terms I can say I now know what red flags to look for when searching for work. Im now happily employed with another company which is almost night and day. Do not apply here. If they offer you a job I would not count on making it a long term decision. If you are reading this I dont know you personally but if youre a human I know youre better than this.

1.0
Jul 13, 2018

New Executives wrote the book on how NOT to take over a company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Used to be pleasant place to work with open communication.

Cons

In response to sagging performance, new management was brought in. Good idea. The bad idea (after bad idea, after bad idea) was to be uncommunicative and dishonest with employees. Run don't walk away from this company.

1.0
Feb 6, 2017
Recommend
CEO approval
Business Outlook

Pros

There were many pros prior to Kemper purchasing Alliance United. Only pro coming to mind are that Kemper pays better than Alliance United did prior to the acquisition. Claim volume has improved but is still higher than other carriers. Decent PTO accrual.

Cons

It’s important to point out that Kemper's California non-standard business failed and was not profitable. Alliance United was very profitable prior to the acquisition. Kemper seems to think that non-standard insurance can operate like a standard insurance company. They are forcing unrealistic goals on the employees all while now forcing adjusters onto a phone queue. The problem is that it is impossible to work any claims and be on a customer service phone queue. Management now heavily micromanages. Supervisors and managers have told adjusters that if we don't like how things are now, we should find work elsewhere. Many adjusters have out of control claim pending with many claims untouched for months at a time due to the unrealistic goals in place…... and its only going to continue to get worse as upper management adds more and more unrealistic goals.

Viewing 7 - 9 of 2,362 Reviews

Glassdoor has 2,447 Kemper reviews submitted anonymously by Kemper employees. Read employee reviews and ratings on Glassdoor to decide if Kemper is right for you.