The objectives are impossible with the amount of incoming. Most carriers are expected to handle 50-75 claims. At Kemper, we are expected to 150+ each month. The idea of being able to handle this amount of claims with the same due diligence as 50 claims is ludicrous. You are expected to speak to all parties within 2 hours of receiving a new claim. However, you are negatively affected if the claim comes in after you have clocked out or comes in over the weekend.
The objectives are impossible to attain as to date, not one person has met the "meets expectations". There is not a freeze on raises, it is just not attainable.
We have people quitting every 6 months because the level of stress shouldered by the adjuster.
The Cerritos office is not capable of housing everyone in the office. Prior to the remote/hybrid model, we had we are asked to park at private business and streets. Cars were ticketed or towed at the employees expense.
At the beginning of the year, we have a hybrid model. Half of the units would come into the office Monday-Wednesday and the other group would come in Wed-Friday. We were afford 65 remote days and management requested actually go into the office 2x a week and use 1 remote day per week. It was wonderful because there was enough space.
As of today, the new mandate is that we all go back to the office 5x a week. There is not enough desks.
As you can see, Kemper is a chaotic place and makes policy as they go along with no thought process.
Good luck to everyone who joins the company, ask for the highest salary because you will not see a raise.