Is Kemper a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Kemper have rated their employer with 4.3 out of 5 stars in 58 Glassdoor reviews. This is a higher than average score with the overall rating of Kemper employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Kemper now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Kemper .

Does Kemper pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Kemper with 4.6 out of 5 stars based on 58 anonymously submitted employee reviews. This is 27.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Kemper.

How happy are Customer Service (CSR) professionals working at Kemper?

95% of Customer Service (CSR) employees at Kemper would recommend their employer to a friend. This rating has increased by 22% in the past 12 months. Customer Service (CSR) professionals have also rated Kemper with a 4.0 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.4 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Kemper?

Claims Adjuster (189) , Insurance Agent (46) , Customer Service Representative (45) , Manager (45) , Auto Liability Claims Adjuster (43) , Claims Adjuster Trainee (36) , Director (29) , Claims Manager (25) , Paralegal (23) , Senior Manager (23) , Total Loss Adjuster (22) , Auto Liability Adjuster (21) , FNOL Representative (20) , Auto Damage Appraiser (18) , Bodily Injury Claims Adjuster (18)

What are the pros of working at Kemper according to real employee reviews?

"Benefits was great and outstanding" ((in 237 reviews)); "Good Pay but not for the unrealistic expectations" ((in 139 reviews)); "Great people to work with and for!" ((in 117 reviews)); "The training is great and ongoing." ((in 92 reviews)); "Culture is great." ((in 79 reviews))

What are the cons of working at Kemper according to real employee reviews?

"Poor upper management." ((in 45 reviews)); "There are no bonuses nor raises when additional job requirements are added to employees workload." ((in 38 reviews)); "There has been 2 massive layoffs in 6 months leaving hundreds of employees without jobs." ((in 34 reviews)); "Poor communication" ((in 17 reviews)); "Heavy work load with u reasonable expectations." ((in 16 reviews))

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Kemper

Kemper Customer Service (CSR) reviews

4.3

95% would recommend to a friend

(58 total reviews)

C. Thomas Evans, Jr.

Not enough data to show CEO approval

89% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.6

Compensation and benefits

4.4

Culture & values

4.0

Work/Life balance

4.0

Senior management

3.9

Career opportunities

Customer Service (CSR) employees have rated Kemper with 4.3 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Kemper is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

58 reviews

5.0

Jul 21, 2021

Good company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There is growth opportunities within the company

Cons

If you are doing really great in you position and is trying to move up they will not let you advance unless they need budget cuts.

1.0

Jul 6, 2021

Kemper

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The company is okay, but it's not the best.

Cons

The leadership is not the best, and there is lack of communication at all levels.

5.0

Jun 23, 2021

Good Work Environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great professional work environment, good pay wonderful benefits, there is opportunity to grow at the company.

Cons

To make up for the high turn over rate in departments sometimes they will cross train staff to make up for the missing staff, on a short notice with minimum training and resources

Viewing 25 - 27 of 58 Reviews

Jobs at Kemper

Customer Service Representative (Hybrid)

Office Clerk (Part-time)

Office Clerk (Full-time)

Office Clerk Part-Time

Associate Product Manager

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Kemper Customer Service (CSR) reviews

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