Kessler Collection reviews

3.7

60% would recommend to a friend

(45 total reviews)

Richard C. Kessler

76% approve of CEO

63% positive business outlook

Reviews by job title

45 reviews

Reviews about "Culture"

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1.0
Sep 25, 2016

Politics and favoritism

Recommend
CEO approval
Business Outlook

Pros

Beautiful setting near great restaurants and nightlife.

Cons

Management unappreciative of hard-working employees. Employee rewards system is a joke-it is hard to earn any decent rewards, unless you like cheap plastic dishes. Management make no effort to fix recurring problems. Hotel OS and printers are constantly down. Housekeeping and front desk areas chronically understaffed. Scheduling is poorly done and hotel occupancy is not taken into account when making schedules. Budget concerns are far more important than guest service and staff well-being. The hotel takes advantage of the international interns system for the tax break. The interns are only on the job for a year so they never have to increase the wages. There interns aren't given the instruction and training that should be a part of their experience in the US. They are simply stuck in the job for a year and left to it. Front desk managers give preferential treatment to some staff and treat others like dirt. If you're not 'in the club', you won't be valued. Your ideas and concerns are not listened to, you are not treated well. Step one foot wrong and they come down hard on you, while others get away with murder. Management claims to 'care' about employees, as long as you don't bring any personal concerns to work, ever.

3.0
Apr 28, 2016

new here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

feel, ambiance, benefits, pay, team

Cons

communication, tools, stock, department overview

1.0
Jan 24, 2016

Family Run Business that Shows No Respect Towards Employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Marriott relationship provided a good model for how the business should be run. You knew your employment with the company would be short. Besides management employees cared for each other.

Cons

Leadership had no respect for the employees. You could be fired for any reason without notice. Issues within the family filtered down to the employees. Unethical on many levels.

Viewing 34 - 36 of 45 Reviews

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