KeyBank Service Officer reviews

3.0

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Chris Gorman

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1 review
3.0
Feb 11, 2024
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Pros

Key is very corporate culture, but hires good people. Some of the most positive aspects of the position are the collaborative environment of my team. Everyone on the team is always willing to pitch in and help out to get the job done. Key is also great at promoting from within. There are great networking opportunities within the organization that encourage participation to get to know other people within the business. Management seems eager to help you succeed by suggesting training and promotion opportunities.

Cons

The banking software is old and could use some updating. IT is not always reliable when something stops working or freezes. Quarter ends are long and painful. Expect to work 12h+ long days for the week leading up to and after the end of the quarter. It’s brutal, but the team really does pull together to tackle it. Some management is great and willing to put in the work with the team, while other members of management are curmudgeonly, rude, and project an air of superiority. Senior management can be out of touch.

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