Some of the teams are very cliquey and won’t do anything to change that mindset. Certain team members are set up for success in such a way that they will never miss target. Additionally, some other team members are deliberately left to fend for themselves while the entire group will go out for coffee or to the kitchen to openly gossip (probably about you), and that is not on.
Some members of senior management are just as cold and cliquey as the floor team members. If you start to falter with targets, watch them turn on you instantly.
It’s all about numbers for them, especially in Admissions. Anyone looking to work this role - this is a sales role no matter how much the company tries to spin it otherwise. Emotions and personal circumstances don’t come into play when you’ve missed your target. The support will dwindle if you repeatedly miss target, so you better be on the ball every day.
As much as management say that talk time metrics don’t matter, they do. You must hit 2 hours talk time per day, and if you don’t, senior managers will listen to your calls (often without your consent) to see why you’re not making it. Be careful!
