Important products, caring people, operational issues need attention
Pros
- Fantastic products to help educational communities improve outcomes around some of the most urgent challenges facing students today: emotional wellness, meaningful connection to school staff and peers, mental health and substance misuse/abuse - Products are proven, backed by research and efficacy data - Employees are highly motivated, ethical, and genuinely care about helping our customers help their communities. - Team members overall are collaborative and find satisfaction in problem solving and succeeding together.
Cons
- Acquisition by Ascend pre-covid followed by transition to remote work in 2020 created a lot of talent turnover, general disorganization and leadership changes. - Kognito is carrying operational debt as a result, it can be frustrating when day to day tasks are more complicated than necessary. - Current leadership is genuinely committed to improving processes and up skilling the current teams. However they seem to struggle with time to deliver because of competing priorities.