Kohl's reviews

3.3

53% would recommend to a friend

(20,289 total reviews)
avatar

Michael J. Bender

62% approve of CEO

32% positive business outlook

Kohl's has an employee rating of 3.3 out of 5 stars, based on 20,289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kohl's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

20K reviews
1.0
Jan 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Short 4 hour shifts that still let me have enough time in the day to do homework. POS itself is easy. Lot's of opportunities to get great discounts.

Cons

I worked there for a very short time, and I usually try to stay with companies for as long as possible, but it was very clear that Kohl's doesn't care about you unless you get them credit. I was lucky enough to get 15-25 hours a week, but that was only because I got a lot of credit apps. If you don't get any credit as a POS associate, they slash your hours. I get wanting customers to sign up for credit cards, but not every person under the sun needs one nor are they going to want one. And being pretty much harrassed every single shift about getting credit apps was the worst thing and it made me hate doing POS. POS isn't even a hard job, it's just being pressured into getting people to sign up for credit cards, which is the biggest part of POS at Kohl's, and they brush over it during interviews. They just said "you'll deal with credit applications" but failed to mention how if we didn't get any, we'd go from working 15+ hours a week to maybe 4-8. Some of us have bills to pay. And because credit is such a big deal to them, they ignore any request you put in to transfer to a different department if you get a lot of credits. I told management that I didn't like working POS and I wanted to do literally anything else (POS is also ridiculously boring half the time), they said okay, then took it back when I rolled out four credits in a day. I almost resorted to self-sabotage because I was so sick of POS. I thought Kohl's was a great company and I wanted to keep working there, I grew attached to a lot of my coworkers and I didn't want to just quit, you know. What really did it for me and made me pull the plug, though, was when I came into work one day and was told that my favorite coworker, also one of the best and brightest employees, was fired because she used 10 dollars in Kohl's cash someone in her family used (I also don't know if anyone was even allowed to share this information, but everybody in the store was talking about it). One of my favorite coworkers terminated on the spot because of a whole. Ten. Dollars. Might just be me, but I feel like a write-up would have been sufficient. They don't care about their employees. They just want their credit.

5.0
Jan 10, 2018

Retail Sales Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great customers Fun environment Easy work place Great co workers Safe environment

Cons

Not enough hours Would like more training Not full shifts

1.0
Jan 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Only the employees I worked with. My co-workers. There are no ratings for anything else because there is no option for giving Kohl’s a zero.

Cons

The management is rude. They yell at employees for ignorant reasons in front of customers and other employees humiliating and embarrassing them. They’re not supposed to do that. They’re supposed to pull them aside. The training is only 5 minutes or less of watching another employee ring customers up. They tell employees last minute that their shift has changed when they arrive at the time they’re supposed to work. They place employees in departments where they’re not trained in. Management push credit card sales which sucks the fun out of working there. If employees didn’t get any credits, then they’re insulted by management.

Viewing 424 - 426 of 20,289 Reviews

Glassdoor has 21,461 Kohl's reviews submitted anonymously by Kohl's employees. Read employee reviews and ratings on Glassdoor to decide if Kohl's is right for you.