Kohl's reviews

3.4

54% would recommend to a friend

(20,278 total reviews)
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Michael J. Bender

66% approve of CEO

33% positive business outlook

Kohl's has an employee rating of 3.4 out of 5 stars, based on 20,278 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kohl's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

20K reviews
1.0
Sep 20, 2017
Recommend
CEO approval
Business Outlook

Pros

The benefits were decent, pay was okay, not great, but okay.

Cons

No opportunities for advancement. Bureaucracy for bureaucracy's sake Work life balance in Kohl's IT? Simple, all work, no life. I tried to take a few hours off when my significant other was going into the hospital for surgery and was abused by the manager over this. (Note that my manager knew for 2+ weeks the day and time of the surgery). I finally had to get H/R involved and they resolved the situation with the abusive IT manager.

1.0
Jul 19, 2017
Recommend
CEO approval
Business Outlook

Pros

You can ALWAYS get hours. You might be assigned 10 hours a week but people always drop their shift so you could easily do 30+ hours if you want.

Cons

CREDIT. CREDIT. CREDIT. CREDIT. CREDIT. CREDIT. I ABSOLUTELY HATE HARASSING CUSTOMERS TO PURCHASE CREDIT CARDS. Kohl's puts so much pressure on forcing the associates to badger customers to sign up for credit cards. Ive worked at other retail stores and its NEVER been to this extent. THe managers are constantly looking over your shoulder to make sure you ask each customer THREE TIMES for a credit. After 1 month of working here I had to quit because I HATED it so much. You also only get 15 or 20 minute breaks which are not NEARLY enough since you are on your feet the whole shift. Managers only respect the employees that sell credit and treat everyone else badly.

3.0
Jun 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling is the best part of this job. Benefits are also decent; lots of healthcare options, vacation time, retirement/stock purchase, and life insurance options. The company is also moving toward a culture of more training and development for both part time and full time associates. Coworkers are genuinely good people and care about customer service/making customers happy. They take pride in keeping the store environment clean. Starting compensation for part timers is minimum wage, but once you've been in a full time role for a while, the pay is better.

Cons

As an area supervisor you are required to perform management style duties while still on hourly compensation. The workload is not designed for a "real world" retail environment where you - gasp- actually have to take the time to stop and help customers. Therefore, if you run out of time to finish projects in your 36 hour week ( "full time" is now defined as 32-36 hours per week), then you get written up. Especially if you're not only fulfilling your job description, but also those of department manager positions which have yet to be filled. Oh, and by the way, take anywhere from 4-8 hours of your shift standing by the registers and doors to be the manager on duty. You cannot get anything done on the projects you're supposed to have finished, and you can't delegate to part time associates either, because payroll doesn't allow to have more than about 3 people on the sales floor to get the entire store clean AND help customers AND answer phone calls. The store is open late, which makes it tough for a work/life balance. On a typical Friday or Saturday night you leave the store between 11:30pm and midnight. During the month of December, the store closes at midnight so sometimes it's nearly 1am before you can leave. Then, if you're scheduled to open the next morning - which means being back at 5am to open the doors to customers at 6am - you're not exactly going to be productive the next day running on 3 hours sleep at best. And no, there is no quick turnaround pay. That's just how it is with the schedule, and if you don't like it, leave. Which A LOT have long-time full time associates have done as of late.

Viewing 13 - 15 of 20,278 Reviews

Glassdoor has 21,447 Kohl's reviews submitted anonymously by Kohl's employees. Read employee reviews and ratings on Glassdoor to decide if Kohl's is right for you.