Kohl's reviews

3.3

53% would recommend to a friend

(20,312 total reviews)
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Michael J. Bender

64% approve of CEO

33% positive business outlook

Kohl's has an employee rating of 3.3 out of 5 stars, based on 20,312 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kohl's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

20K reviews
4.0
Aug 11, 2012
Recommend
CEO approval
Business Outlook

Pros

Kohl's gives sales associates, supervisors, and managers a lot of freedom to enact small changes and make decisions on the spot. The hours are relatively flexible, and being motivated and hardworking on the job is often rewarded. Kohl's gives a lot of opportunities for employees new to retail to learn through computer training and on-the-job training, and managers work with associates as needed while also allowing them to do what they need to for a customer. Associates can work with pricing errors or other daily dilemmas with a lot of freedom, making customer and employee interactions a lot less awkward. The store is really improving itself in terms of associate recognition for good work and respect for all employees.

Cons

While Kohl's has a lot of variety, the stores can have serious problems keeping popular items in stock, which is frustrating to employees and customers. There is little to no monitoring of what items stores need, and instead they just tend to receive "whatever's on the next truck." This means employees can't predict when items will next arrive, if they ever do, and it also often means difficulty keeping the floor filled with merchandise. This ultimately means that some customers will not find what they come to the store looking for. A potential con for new hires is that Kohl's does requires all employees on the floor to solicit credit from customers and bases a portion of performance reviews on how many "credits" and employee solicits. This can be awkward at first, but it becomes less stressful over time and actually becomes a big opportunity for outgoing and friendly associates to earn a nice bonus while also helping customers save money.

2.0
Aug 10, 2012
Recommend
CEO approval
Business Outlook

Pros

Met some of the best people. Several of the E-3's, would have done a better job than the manager. Flexible schedule.

Cons

Push credit to much. All the "rewards" are for how many credits you get. Do not recognize good help, or try to keep the good ones. Hours are given to favorites. Huge turnover. Need to promote from within, instead of bringing outsiders.

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Glassdoor has 21,484 Kohl's reviews submitted anonymously by Kohl's employees. Read employee reviews and ratings on Glassdoor to decide if Kohl's is right for you.