Is Kohl's a good company to work for as a Service Associate?

Service Associate professionals working at Kohl's have rated their employer with 3.9 out of 5 stars in 27 Glassdoor reviews. This is a higher than average score with the overall rating of Kohl's employees being 3.3 out of 5 stars. Search open Service Associate Jobs at Kohl's now and start preparing for your job interview by browsing frequently asked Service Associate interview questions at Kohl's .

Does Kohl's pay Service Associate employees well?

Service Associate professionals rate their compensation and benefits at Kohl's with 3.2 out of 5 stars based on 27 anonymously submitted employee reviews. This is 6.5% better than the company average rating for salary and benefits. Find out more about Service Associate salaries at Kohl's.

What are the top reviewed jobs at Kohl's?

Sales Associate (2750) , Retail Sales Associate (873) , Sales Associate/Cashier (739) , Cashier (706) , Sales Floor Associate (479) , Customer Service Representative (380) , Associate (363) , Customer Service Associate (340) , POS Associate (332) , Seasonal Sales Associate (270) , Assistant Store Manager (219) , Beauty Advisor (217) , Kohls Sales Associate (206) , Point of Sale Associate (184) , Store Manager (178)

What are the pros of working at Kohl's according to real employee reviews?

"The people are great and will go to the ends of the earth to help you" ((in 1240 reviews)); "The coworkers are great and easy to work with they try to help you out when you first start with everything" ((in 1111 reviews)); "Definitely the fact that the hours are flexible and you are working in a team oriented environment." ((in 963 reviews)); "good benefits and not always busy" ((in 621 reviews)); "Flexible schedule (as long as appropriate notice is given and they are well staffed)" ((in 570 reviews))

What are the cons of working at Kohl's according to real employee reviews?

"Low pay and messy store at times which means you are constantly hanging clothes up." ((in 2055 reviews)); "Poor management of getting employees to take on the next needed jobs at the company before they are furloughed." ((in 1332 reviews)); "Managers were rude and mean and I head several stories from recent employees that they had been throwing customers belongings." ((in 809 reviews)); "There is no training other than videos you are expected to watch and thereby learn what your job should entail." ((in 394 reviews)); "Minimum wage with a maximum of a 3% raise once a year (about $0.20)" ((in 164 reviews))

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Kohl's

Kohl's Service Associate reviews

3.9

78% would recommend to a friend

(27 total reviews)

Michael J. Bender

Not enough data to show CEO approval

79% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Senior management

4.2

Work/Life balance

4.1

Diversity & inclusion

3.2

Compensation and benefits

2.9

Career opportunities

Service Associate employees have rated Kohl's with 3.9 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Service Associate professionals have a good working experience there. Kohl's is rated in line with the average (within 1 standard deviation) by Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

27 reviews

4.0

Sep 14, 2025

Good first job

Service associate

Recommend

CEO approval

Business Outlook

Pros

Very easy job to have

Cons

The pay was low when I worked there

5.0

Dec 19, 2024

Cool place to work at

Service associate

Recommend

CEO approval

Business Outlook

Pros

Folding clothes is easy and rearranging shoes and setting them up nice is also easy. Dealing with customers is easy as long as you’re polite and resourceful in helping them.

Cons

Some customers may be rude right off the bat, so work with them gently. Don’t distract other associates. Stay off the phone if you can help it.

2.0

Nov 14, 2024

It’s okay.

Service associate

Recommend

CEO approval

Business Outlook

Pros

The job is easy, and the hours don’t require too much commitment.

Cons

The management, specifically the store manager was the worst part of this job. She would talk about employees behind their backs and talk down to them if they didn’t kiss up to her. My coworker was in the military and went to basic training for 3 months and she fired him while he was at basic training because he didn’t work for over a month. (Which is illegal)

Viewing 1 - 3 of 27 Reviews

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It’s okay.

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