Pros
Structured company- there are different levels of hierarchical structure, in this role, you know exactly where you are within the organization, promotions are based on formal interviews (mostly, hard politics at this company) Stable pay- can always expect your paycheck on time in your bank account without a question. While I worked there, I did like most everyone on a personal level, but everyone did absolutely lack professionalism
Cons
Lack of professionalism. Bad professional-culture. "the best representative is one that doesn't ask questions" is not something a Vice President should yell across the call room floor. That is so trashy, so low brow, so anti-customer-sentiments. So destructive to a workplace culture that seeks to accomplish tasks rather than have customer hang up on them out of frustration. Career opportunities are a joke. The role you get into is the role youre going to stay in. As other companies, make a joke of "career opportunities" by allowing you the opportunity to talk on the phone, just with a different group/manager.