I joined LPL Financial in September 2024 with the hope of building a stable and rewarding career. Unfortunately, my experience was marked by constant operational inconsistencies and poor management communication. From the very beginning, we were regularly told one thing by leadership, only for procedures and expectations to change—sometimes within days—with little to no explanation. This created confusion and instability for the team.
Although the pay initially sounded competitive, the cost of medical benefits for myself and two dependents was $500 to $750 per month—unless I chose a high-deductible HSA plan or a plan that required referrals for every specialist visit. This made the benefits package unworkable for families.
One of the more frustrating policies was being forced to use PTO even when I was well enough to work remotely but didn’t want to risk spreading illness in the office. The Tempe location has employees working in extremely close quarters with almost no personal space—something that’s especially concerning during cold and flu season. Additionally, their attendance policy counts each sick day as a separate occurrence, even if they are consecutive. When I raised concerns about this with HR leadership, I was told bluntly that the company doesn’t trust its employees, which was incredibly disheartening.
On the technical side, the software tools provided are poorly maintained and frequently malfunctioning. We were told that the company knowingly chose the cheapest option available, even though it has had unresolved defects for years. This left Product Support Specialists like myself unable to effectively help financial advisors—leading to frequent and understandable frustration from clients, which we bore the brunt of.
Morale was consistently low, and turnover was high—about one-third of our team resigned within a six-month span. Based on my experience, this is not a company that invests in its people or sets them up for success. It may be a short-term option if you’re in a bind, but it’s not a place where I’d recommend building a long-term career.
