Staffing levels inadequate to handle onslaught of new advisors. LPL upper management unwilling to hire needed bodies to compensate for this and are taxing current resources to the point of forced/volunteered exodus. Service Center new hire training reduced to bring new hires online sooner, thus creating a crop of uninformed, useless personel. Middle , management more concerned with calls answered in a timely manner than quality. LPL recruiters consistently oversell the product (LPL). Advisors come onboard with misguided expectations, requesting Service perform research they are other wise expected to perform and various other tasks suited for an assistant. The founding principals of this company are to provide advisors with the bare minimum as to comply with regulatory requirements and in return for basic services, the advisors are expected to perform the remaining duties themselves for greater commission retention. This being said, many advisors are sold on the idea that their Service Center representative will provide service above and beyond what they're paying for. The fault lies with recruiting, a corporate culture that undervalues their employees, and advisors willing to abuse the system without repercussion.
