The small amount of un-paid hours we get. We live in WI for crying out loud. Snow storms, hello! You can't get out of your drive way yet, they expect you to still come to work, you can't sometimes, and poof 8 hours of un-paid gone! Another con- taking us 30 hours of work to build ONE un- paid hour! Well give me MORE than 8-16 hrs to work in a week and that 30 wouldn't sound so miserable to build up!...... I've worked at Land's End for several years now. When I first started I realized you had to work, work, work and hard. That's fine. You get hired at a job, you are expected to be good. I would give up all of my time to them during their peak hours. My nights, weekends, days, whatever. I always went the " extra" mile for my customers. Constantly doing the GGT's and trying to " up-sell" ( although, when I was hired that was NOT part of my job description) I was doing everything right. Yet, my monthly scores that we receive from our " leads" geee, just weren't up to par. They focused too much on negative....The negative was small, yet they made a MOUNTAIN out of it! .I would never get a " hey, great job for driving in that horrible snow storm at 25 mph risking your life to sell our product" Instead just got the typical stare down like I always do when entering that place. Others have talked about " great" "family atmosphere" well, I wish I worked there! Here it seems to be who you know or who's butt did you kiss right!......There is ZERO communication skills there. I'll ask a person of " authority" a question..turn around ask a different person and get a totally different answer! Bottom line for me, I stay for the pay and the wonderful customers! I Walk in with my head down to the floor, hurry to find a place to sit and do my job. And when my lead calls me up to do a " review" always expect to hear the negatives. I've never had anything different. Even though I do everything I'm suppose to do. I just won't ever understand why they just can't give a little praise for a job well done....To me at least.
