Is Lands' End a good company to work for?

Lands' End has an overall rating of 3.5 out of 5, based on over 848 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at Lands' End to a friend and 42% have a positive outlook for the business. The best reviews about Lands' End have been left by employees working as Order Filler , Customer Care Specialist and Sales Associate .

Does Lands' End pay their employees well?

According to anonymously submitted Glassdoor reviews, Lands' End employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Lands' End. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Lands' End?

58% of Lands' End employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lands' End 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Lands' End?

Sales Associate (53) , Customer Service Representative (34) , Customer Care Specialist (16) , Manager (11) , Order Filler (10) , Sales (10) , Packer (9) , Designer (8) , Embroidery Machine Operator (8) , Anonymous (7) , Assistant Designer (7) , Intern (7) , Merchant (7) , Customer Care Representative (6) , Customer Service Specialist (6)

What are the pros of working at Lands' End according to real employee reviews?

"The people were great and I was given clear direction and support to reach my goals." ((in 82 reviews)); "Flexible and laid back with good pay" ((in 39 reviews)); "Benefits are good" ((in 30 reviews)); "The work/life balance is great with the exception of peak season which falls from around Thanksgiving to around Christmas." ((in 29 reviews)); "You are able to adjust your availability easily and hours are flexible." ((in 28 reviews))

What are the cons of working at Lands' End according to real employee reviews?

"Management is Horrible, unpredictable, and dishonest" ((in 40 reviews)); "Poor leadership makes what should be a really fun job very painful." ((in 18 reviews)); "Managers make timing decisions without including the people on the ground doing the Day to Day work." ((in 17 reviews)); "Horrible upper management, no career growth" ((in 14 reviews)); "No bonuses the last couple of years and tiny raises." ((in 12 reviews))

What are employees saying about Lands' End layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lands' End layoffs and their outlook for job security at Lands' End in 2026.

What are the top reviewed Lands' End locations?

Dodgeville , Stevens Point , Madison , Reedsburg , Cincinnati , Bound Brook , Chicago , Lombard , New York , Rochester , Louisville , Dallas , Houston , Minneapolis , Denver , Atlanta , Woodbury , Schaumburg , Fairfax , Wisconsin Dells , Milwaukee , Platteville , Plover , Ann Arbor , Grand Rapids , South Burlington , Minnetonka , Columbus , Colorado Springs , Philadelphia

Lands' End reviews

3.5

58% would recommend to a friend

(765 total reviews)

Andrew McLean

68% approve of CEO

42% positive business outlook

Ratings by demographic groups

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Lands' End has an employee rating of 3.5 out of 5 stars, based on 765 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lands' End employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

765 reviews

1.0

Jan 7, 2025

No

Home agent

Recommend

CEO approval

Business Outlook

Pros

Work from home and that’s pretty much it

Cons

I first loved this job when I first started and then I started working peak and could see this is not the job for me , the customers can be so vicious and needy and downright rude but what’s even worse is when having to reach out to customer service and sales assist line it’s sickening how rude and nasty they can be .. we are supposed to be on the same team and they literally talk to you like dirt on the ground , they don’t care if you new and just learning , they are so rude !! And even some of the store reps that call in can be very rude and impatient, everyone was new at one point and no one is perfect …and they either let them eavesdrop on calls but they have someone who gets to literally do nothing but eavesdrop on calls and it’s annoying like what are you lookin for !? This Job was not for me and I’m glad I’m gone !

Lands' End Response

1y

Thank you for taking the time to provide feedback. We would like to know more about your experience. Please email us at employeefeedback@landsend.com.

3.0

Dec 13, 2024

Great people, poorly mangaged

Art director

Recommend

CEO approval

Business Outlook

Pros

great people, great culture, great campus

Cons

terrible pay, no room to grow, taking on more responsibility for no more pay

Lands' End Response

1y

Thank you for taking the time to provide feedback. We would like to know more about your experience. Please email us at employeefeedback@landsend.com.

3.0

Nov 15, 2024

Mediocre company to work for

sales agent

Recommend

CEO approval

Business Outlook

Pros

Very kind and helpful trainers and leaders, flexible part time hours, work at home, open 7 days for best flexibility

Cons

Horribly outdated and cumbersome systems that involve too many steps (increases call time), tech issues due to outdated tech, not enough choice in hours (we should be able to request half shifts on our availability calendar), this is more cistomer service than sales which was false advertising for the role. Returns, etc. should go to customer service NOT seasonal sales. Very strange practice given they have CS. (The role would be fantastic if it were truly just sales.) Pay is low. Similar roles at competitors pay several more dollars per hour. Training was NOT long enough. Some CS staff gets annoyed when we call them even though we trasfer what we were trained to transfer.

Lands' End Response

1y

Thank you for taking the time to share your thoughts. We appreciate your feedback.

Viewing 220 - 222 of 765 Reviews

Jobs at Lands' End

Women's Fit Model - Size 6-8

Men's Fit Model - Size Medium

Women's Fit Model - Extended Size

Lands' End

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No

Great people, poorly mangaged

Mediocre company to work for

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