Pay and benefits are competitive, but growth is hard
Pros
The hourly pay for my position is pretty good, and commission (when attainable) is awesome. They have great benefits, especially the healthcare options. The training is very extensive (about 3 mos) so I felt prepared when I started on the phones. This is a great place to get started in sales if you don't have previous experience. Really easy for someone with retail/food service to move into and make A LOT more than you did in the service industry. There is a huge push for diversity and acceptance as well. My leadership are all POC and I have the opportunity to connect and advocate for members of the LGBTQ+ community. I definitely feel supported in that sense.
Cons
I have had a really difficult time moving out of my entry level role, even though I have a lot of management experience already. I'm starting to feel extremely burnt out talking to customers constantly and don't have the support I need to move up. A lot of my collages have left or are looking for new work because the company has changed a lot this year. They implemented a required script that made it much harder for me to make my sales goals, and on top of that they continue to increase the threshold we must reach to get a commission check. Without commission being attainable, I know I can find a job making more than what I make hourly so I'm looking for something new. If I saw more opportunity for growth I would stick it out, but I've been waiting a year already and haven't had any help. I think the remote structure they've started makes it hard for people like me to stand out and reach our potentials. And lastly, the scheduling feels unfair a lot of the time. Schedules are assigned based on sales, so if you get a tough schedule you won't make as much and it sort of creates a cycle where you're stuck with something that's hard to manage. I've worked 12pm-9pm for most of this year.