LegalZoom reviews

4.0

73% would recommend to a friend

(914 total reviews)

Jeff Stibel

79% approve of CEO

71% positive business outlook

LegalZoom has an employee rating of 4.0 out of 5 stars, based on 914 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LegalZoom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

914 reviews
2.0
Sep 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Overall good people across the board.

Cons

The culture in this company has completely changed over the past few years. For a long time there was a tradition of maintaining employee satisfaction and high levels of morale, however over the past few years many internal changes and bad decisions were made that were extremely detrimental to the overall workforce. Very high levels of attrition, good talent is leaving for many reasons, C-Team is old and haggard and has got to go. John Suh needs to be replaced by a real CEO, the company was more efficient and better positioned before he was appointed CEO, back when Brian Lee (the real brains of the company) was still there, LegalZoom had potential, if they keep John Suh as CEO, Primera will lose the $250 million they dumped into this empty shell of a company. There has been a pattern over the last 3 years of the CEO liking an idea (whether his own or from the R&D team), launching it full force without doing his due diligence and really researching and contemplating the consequences of these ideas failing, and when they do eventually fail, he chalks it up to 'celebrating failure'... Celebrate failure, yeah by laying of 30 employees (many tenured) to try and make up for the millions you wasted on ideas that weren't properly executed, all because you have to be in control of EVERYTHING! Frank the President and COO has been there for just as long as John, he's a good leader, but not in that environment. At this point he just needs to stick around long enough for his shares to mature, dump them, make his $10+ million and move on to another start up that will value his experience.

3.0
Sep 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Leader in our industry, always looking to evolve. Provides affordable assistance with business formations and IP products.

Cons

Texas office not treated the same as California office even though most of the work and profit is a direct consequence of the work of the Texas office. Very little trust of mid and upper level management (Customer Care, Sales and Account Management)

1.0
Aug 30, 2014

Don't waste your time or your talent.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Bagels on Friday, Portos once a month; bringing in healthier food and drink options. Quarterly mandatory fun also a positive.

Cons

Infighting between departments is a regular occurrence, so much so that it significantly gets in the way of productivity; layoffs seem to happen on a yearly basis; company continually looks for ways to be ahead of the curve and are willing to reorganize the entire company to achieve it. But, in doing so and in doing a reorg every year, execs are creating an unstable working environment. So, if you're looking for an employer who will invest in you for the long-term and won't drop you in a heartbeat, look somewhere else.

Viewing 850 - 852 of 914 Reviews

Glassdoor has 961 LegalZoom reviews submitted anonymously by LegalZoom employees. Read employee reviews and ratings on Glassdoor to decide if LegalZoom is right for you.