LegalZoom reviews

4.0

73% would recommend to a friend

(912 total reviews)

Jeff Stibel

79% approve of CEO

71% positive business outlook

LegalZoom has an employee rating of 4.0 out of 5 stars, based on 912 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LegalZoom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

912 reviews
1.0
Aug 26, 2013

Leadership mostly ego, not smarts

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice offices, bi-annual offsites at nice resort, free soda, good Glendale location with plenty of restaurants around the office. Only bright spot among the leadership is a Customer Care leader and team who truly care for the customers and doing the right thing -- despite all the road blocks other groups try to put in their path.

Cons

The C-team is radically inadequate. So far, they've had reasonable success growing the company in the low double digits YOY, more by luck than anything they did. In fact, many decisions were made in spite of data, to follow their "gut". Company could have grown a lot faster and more significantly with a different management team. There is no leadership at the top, unless you count unfounded opinions, micro-management, and backstabbing as leadership assets. Tech team is moving slowly and not at all on top of the latest technologies. Marketing and Product Mgmt teams are being badgered by co-founders who think they hold all the answers because they were there since the beginning. The morale of the phone sales team is being destroyed by a VP who cares more about faking numbers and taking credit to make himself look good than supporting the growth of his people and building a high-performing organization. Most VPs are still at LegalZoom only because they've been there for close to or more than a decade and are holding on to hopes of the company going public so they can finally cash out and get paid for the pain they endured at the company. Leadership can't stand being questioned. They reward people who just do what the leadership teams asks, without thinking. Team members who dare raise questions around decision-making or think on their own are considered a nuisance. If you want a cushy job as a Director/VP where all you have to do is respond to the requests (whether they make sense or not) from senior mgmt, as fast as possible, without using your brain, this is a great place to tuck yourself away for a few years.

1.0
Jul 21, 2013
Recommend
CEO approval
Business Outlook

Pros

Tiffs Treats and bagels every once and awhile were nice. The Xmas party is cool. Coworkers were generally fun people.

Cons

Despite what management says, very little of the company's strategy and organization are based on legitimate metrics or planned by experience professionals. Egos trump logic consistently so there is red tape everywhere. As a result, most everything from seat positions to job requirements to pay structure is in constant chaos. Honestly, though, I could deal with that. What I couldn't deal with was the gross condescention, passive aggression, and ineptness oozing from management. They have built a culture that revolves around the daily dollar, not long-term success. That means an off week might just get you berated, and it means you had better be shoving the most expensive deal down every customer's gullet. Also, great idea bringing people in through a temp agency and cutting most of them riiiiight around the time they are supposed to get converted for real benefits. True loyalty right there.

1.0
Jul 21, 2013
Recommend
CEO approval
Business Outlook

Pros

My Austin-hired coworkers are good people and help each other get through daily grind and ridiculousness of this place.

Cons

You can't help but to shake your head and laugh at the people moving here from Cali. After all the negative comments and deliberate attempt to treat Austin horribly with insane quotas and over the top micromanaging with Austin specific rules, those same people from Cali are now moving to Austin. So why are they moving now instead when the Austin office opened? Because they have been told move or lose your job in Glendale. That's right, all the entry level jobs like document processors, sales, and customer care and their managers have been told that these jobs will no longer exist in California. It's cheaper to hire in Texas for same jobs. And with LZ having just bought a new building and they need to have 600 employees there to get special incentives (this isn't anything secret, just google it) from the state and city so the company is either going to force remaining Cali people to move or lay them off and hire the same position in Austin. Since the managers are inexperienced, inept and knows they can't find comparable job elsewhere, they have no choice but to move to Austin. And those who aren't in management are moving too since they are being promised of a career advancement and better quality of life like unicorns and rainbows. Yes, after all the trash talking about how bad Austin is, how incompetent the Austin employees are, they are now moving here! Now this place is filling with Cali transplants who are clearly aren't happy to be here. They put a fake smile and pretend to care, and everyone who have been putting up with all this for so long also put on a fake smile and pretend that the past never happened while looking for a new job. So besides the horrible culture, what does this mean? Well, if you are in Cali you have no career since it is just a matter of time before you are laid off. But they aren't going down without a fight led by incompetent director and his minions who will do everything to slow the Glendale shutdown and make Austin fail like he has done so far. And if you are in Austin, there's zero career since Cali transplants are paid way more. The previous reviewer is right - it is a well known fact that Austin gets $12 while Cali transplants make over $17 for the SAME job. And if you think about it, since these Cali transplants are paid WAY over the market value and knows there is not a single company in Austin that will pay them at that salary, they will not be leaving Legalzoom anytime soon. So if you are new to this LZ party, then just think of this as a job until you get your next one. It will help you cope with the drama.

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Glassdoor has 959 LegalZoom reviews submitted anonymously by LegalZoom employees. Read employee reviews and ratings on Glassdoor to decide if LegalZoom is right for you.