After more than seven years with the company and having seen it through multiple phases, I can say that since a new CEO joined in mid-2024, the company has become increasingly difficult to work for.
The most significant issue is a disconnected and ineffective executive leadership. The CEO is largely absent from day-to-day operations, frequently traveling and maintaining limited availability that does not align with a fully remote, global workforce. (He will not take meetings before 10 am PT, or druing his lunch hour.) This lack of presence creates delays, confusion, and unnecessary strain across teams.
There is a severe lack of direction and planning. The company operates in a constant state of urgency due to the absence of clear planning or priorities. Everything is treated as an “emergency,” meetings are constantly moved or stacked, and priorities shift without warning. This chaos trickles down from the top and impacts every team, leading to burnout and inefficiency.
The company also suffers from a glaring absence of operations leadership. After the VP of Operations left, there was no clear plan to replace the function. Operations is the backbone of the business, yet the teams responsible for keeping things running are unsupported and seemingly ignored by leadership.
Resource allocation is another major issue. Some teams are overstaffed while others - particularly administrative and operational roles - are severely understaffed and overworked. Executive Assistants, in particular, are overloaded with responsibilities while leadership shows little interest in assessing or correcting workload imbalance.
The company is clearly influenced by private equity, resulting in decisions that prioritize short-term financial outcomes over long-term employee (and customer) well-being, culture, and operational health. While the EEs doing the day to day work are hardworking and genuinely trying their best, poor leadership and lack of strategy make this a challenging and often frustrating place to work.
