The company has become an organisation driven by branding and optics rather than its people. All optics geared towards VC investment.
Communication from senior leadership is virtually non-existent. Company wide town halls are an absolute joke. They consist largely of executives talking at employees, with tough questions from staff either ignored during the session or promised to be answered in a follow-up that never arrives. If you’re looking for transparency, you won’t find it from here.
Since the merger of Aon and TrustWave the culture has deteriorated significantly. Morale is low, departments feel isolated from one another, and senior leaders are rarely visible outside carefully managed presentations. It no longer feels like one company working towards a common goal, it feels like disconnected teams trying to navigate constant change with very little guidance.
The business has expanded far faster than its leadership has been able to manage. It feels like a ship built far too quickly, with no one knowing who is steering it or where it’s really heading. Employees are told the ambition is to become the largest MSSP, but from where many of us sit, the focus appears to be on growth, valuation, and preparing the business for investors rather than investing in the people expected to deliver that growth.
The frustrating part is that there are still talented people across the business who genuinely care about customers and want the company to succeed. Unfortunately, they are working in an environment where leadership, communication, and culture have all been allowed to decline.