LNRS grew rapidly but inorganically, via a series of acquisitions without vision.
Successful integrations of acquired companies have been rocky and inconsistent, leading to frustration for both clients and sales alike.
The increase in the headcount from this growth also led to its own challenges, with Operations throwing people at the problem rather than improving efficiency. A significant part of your time as sales will be spent on trying to understand your compensation, following poorly documented processes or explaining your client’s billing.
Customer Success is difficult mainly due to legacy software (MBS for billing and PCT for contracts come to mind) or a lack of software altogether (no Outreach nor Salesloft). The internal sales process is also unnecessarily complicated, with multiple departments implicated in deals (Market Planning, Overlay, Pre-Sales and PS just to name a few). To succeed in LNRS, you need good organizational skills.