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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      3.7

      63% would recommend to a friend

      (10,113 total reviews)
      avatar

      Tim Sweeney

      66% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Reviews by job title

      10K reviews
      2.0
      Sep 4, 2025

      High Stress, High Turnover

      Insurance sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Remote work - Pay can be high - Education requirements are low - Decent benefits (pension, 401k match) - Great training program (4 months) - Base salary $40k+

      Cons

      - Micromanagement (unavoidable even with great manager) - Constantly monitored (to the second) - Unrealistic goals keep most ISA's at minimum of sales commission - Constantly pushed to cross-sell lines the customer may not want or need - Encouraged to relate to customers by fabricating commonalities - Missed goal three times = grounds for dismissal - High turnover (90% of my cohort of new hires was fired or quit within one year) - Disgruntled customers - Warm leads are from aggregators - Customers often unprepared to discuss a quote - System is very outdated (leading to long wait times) - Prices are often MUCH higher than competitors' - If customer wanted low price, leadership encouraged ISAs to remove all additional coverages (ie strip the policy bare) - Call center environment (dozens of calls a day, back to back) - Encouraged to complete trainings, etc "in between calls" (which almost never happened) - Little to no opportunities to connect with coworkers/team members

      Viewing 319 - 321 of 10,113 Reviews
      Related searches: Liberty Mutual Insurance jobs | Liberty Mutual Insurance salaries | Liberty Mutual Insurance benefits | Liberty Mutual Insurance interviews
      ReviewsLiberty Mutual Insurance reviews

      Glassdoor has 11,398 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.