Liberty Mutual Insurance reviews

- Micromanagement (unavoidable even with great manager) - Constantly monitored (to the second) - Unrealistic goals keep most ISA's at minimum of sales commission - Constantly pushed to cross-sell lines the customer may not want or need - Encouraged to relate to customers by fabricating commonalities - Missed goal three times = grounds for dismissal - High turnover (90% of my cohort of new hires was fired or quit within one year) - Disgruntled customers - Warm leads are from aggregators - Customers often unprepared to discuss a quote - System is very outdated (leading to long wait times) - Prices are often MUCH higher than competitors' - If customer wanted low price, leadership encouraged ISAs to remove all additional coverages (ie strip the policy bare) - Call center environment (dozens of calls a day, back to back) - Encouraged to complete trainings, etc "in between calls" (which almost never happened) - Little to no opportunities to connect with coworkers/team members

Poor senior management making bad decisions with no clear repercussions to them Advancement only if you’re willing to play the game, doesn’t matter if you’re good at what you do or not.