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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,090 total reviews)
avatar

Tim Sweeney

65% approve of CEO

59% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,090 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

10K reviews
3.0
Apr 18, 2010

Claims Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You are recognized for your work, however, it is difficult to move oneself out of the front end. New England is the only area for advancement into an analyst role.

Cons

Liberty does not have the greatest senior management team. They know nothing about the department they are responsible for. The people that work in each department have worked there for over 20 years. Sometimes low turnover is not always a good thing.

2.0
Apr 18, 2010
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual has good pay and it also good incentives when they are applied by management. The vacation accural is decent.

Cons

Poor Management - There are supervisors supervising people & they don't even know how to do the job of their employees. Some supervisors micro manage to a point that employees feel as if they are in elementary school. Work/Life balance is talked about so much, but does not exsist. The company is too focused on final numbers & doesn't care what the eomplyees go through to try and reach those numbers.

3.0
Mar 15, 2010
Recommend
CEO approval
Business Outlook

Pros

Field management can leave something to be desired. Hit and miss. Been here for 16 years and have had 14 managers. Current Manager is excellent. Out of the 14, I had respect and admiration for 3.

Cons

Systems are horrible. Waiting 5 to 10 seconds for screens to change. Feel like my career is spent waiting for a screen to change. Sucks the life out of good people. Can't even complete quotes on the phone with prospects because system speed makes it impossible.

Viewing 10063 - 10065 of 10,090 Reviews

Glassdoor has 11,373 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.