* LS&S does that weird cult-like "company culture" thing
* Important decisions that affect people working the floor are made almost entirely by folks who haven't worked the floor in decades, if ever.
* The tech lags behind so hard it sometimes caused more problems than it solved.
* By the same token, the company has the tech set up so that every single program has different login criteria-- our older co-workers and patrons were constantly disadvantaged by this kind of thing.
*Solving any kind of problem takes longer due to having to wait for LS&S to assess/approve.
* Pages aka LA1s are exempt from benefits, not offered halfway decent wages, often not even given paid holidays off like the rest of us, and often offered 15 hours a week or fewer. They're also typically way overburdened: expected to pull the bookdrop, organize all that onto carts, rough shelve, fully shelve, and expected to set up and take down the meeting rooms. And then sometimes expected to do any other random tasks that pop up. Serious Cinderella vibes.
