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      Life Storage

      Part of Extra Space Storage

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      Life Storage reviews

      3.5

      58% would recommend to a friend

      (399 total reviews)

      Joseph Saffire

      49% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.4

      Culture & values

      3.3

      Compensation and benefits

      3.3

      Career opportunities

      3.2

      Senior management

      Life Storage has an employee rating of 3.5 out of 5 stars, based on 399 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Life Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      399 reviews
      5.0
      Aug 29, 2015

      Great Company with tremendous opportunity

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been with company for almost a year and absolutely love this company!! A new company with tremendous growth opportunity in the near future makes this a great place for someone who wants to move up with a growing organization. Company empowers managers to "own" their business and drive results and rewards you for exceeding your goals and giving 100%. Customers can be difficult at times but overall are great to work with. Upper management is extremely supportive of those in the field and work hard to create a positive culture for you to work in.

      Cons

      Dealing with difficult customers can be touchy and stressful at times. Facility maintenance can be very difficult to balance at times with customers and other tasks. Would be nice to have more payroll to help with day to day tasks.

      avatar
      Life Storage Response
      10y
      Thanks for sharing your thoughts and providing great suggestions. Our goal is to support our amazing team and continue to provide best-in-class service for each customer who walks through our door, and we always appreciate suggestions of what more we can do. Thanks again!
      1.0
      Aug 27, 2015

      Worst Career Move Ever!!!

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only pros that come to mind is the free coffee, wifi, and a hour lunch to clear your mind by getting away from that place.

      Cons

      Store manager is just a title, you have absolutely power or authority, you have to ask for your district manager or lead managers to fix problems that should be able to handled at the store level. Furthermore after asking for assistance you have to play the waiting game and you better be prepared to be reprimanded like a child. There is no growth with the company and the the overall work experience is one of the worst.

      avatar
      Life Storage Response
      10y
      Thanks for taking the time to share your thoughts. We’re sorry to hear you’ve experienced challenges communicating internally and getting the information you need. Having a positive and transparent environment is important at LifeStorage, and we’re committed to providing internal communications channels to ensure we’re responding to concerns. We’ve recently implemented some new ways to share information with our team across the country, but we’d also like to hear more about the specific issues you’ve referenced—if you’re comfortable, please contact us at hrfeedback@lifestorage.com so we can address this directly. We appreciate your feedback on how we can continue to best support our associates.
      4.0
      Aug 24, 2015

      Experiences seem to vary greatly from employee to employee

      Associate store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working with the (mostly) nice public. Lots of different tasks to do. Not being stuck at a desk 8 hours a day. Very good training program. And in my case, a great deal of support from my Store Manager, Area Manager, and those who work at sister stores. There IS opportunity for advancement, despite what one reviewer said. I know quite a few people who started off as ASM or Maintenance who are now Store Managers, one is a Lead Manager, and one is a certified training manager.. My SM told me pretty much from the beginning that he was training me to be a Store Manager. Yes, Uncle Bob has a very specific way of doing things, and you are expected to do it Uncle Bob's way, but I'm ok with that. I don't mind striving for perfection, or near perfection. I've made my share of mistakes, but rarely the same once twice. And when I've realized I've made an error, I've made my SM or Area Manager aware of it right away, and it's been corrected without my ever being made to feel stupid, or that I was in big trouble.

      Cons

      I think the starting pay for ASM of $10/hr is a bit low, provided the ASM is really working hard, learning all aspects of the business, and doing 99% of what the Store Manager does. But it is almost $3 more per hour than minimum wage. Vacancies do seem to take a very long time to fill, which means if a SM has no ASM, he/she has to arrange for someone else to provide coverage in order to get days off.

      Viewing 352 - 354 of 399 Reviews
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      ReviewsLife Storage reviews

      Glassdoor has 403 Life Storage reviews submitted anonymously by Life Storage employees. Read employee reviews and ratings on Glassdoor to decide if Life Storage is right for you.