Jan 30, 2018
Life Storage
Part of Extra Space Storage
Is this your company?
Life Storage reviews
3.5
58% would recommend to a friend
Joseph Saffire
47% approve of CEO
44% positive business outlook
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Veteran status
1.0
Jan 27, 2018
Recommend
CEO approval
Business Outlook
Pros
Usually just you and one or two other employees in a building. Very organized corporate company.
Cons
Hours are 9-6 every day. Pay isn't great... Yearly raises are laughable amounts. Upper management not attentive to your needs, and not very responsive. You think you're helping customers with storage needs, but you're actually turning all your merchandise and insurance into a hard sale. They force you to make every person you come in contact with write a Google review while they are right there in the office. Ridiculous budget requirement. Poor bonus pay. The company changes their policies and procedures constantly.
1.0
Oct 24, 2017
Recommend
CEO approval
Business Outlook
Pros
Life Storage prior to 2016 was a great company to work for. The work was fun, the pay was reasonable and the bonuses were within reach. However, in May 2016 Life Storage sold out to Sovran Self Storage for 1.3 billion. Property, employees, and customers. And with the change came horror. Sovran, under the assumed identity of Uncle Bobs chose to keep the old Life Storage name simple because they had destroyed their own name. Upper management, as in Corporate have never stepped foot on a property, yet remind you how to run your property, changing policies and procedures daily. DMs are hired with zero prior knowledge of storage or even business. Managers are decided bases on who kisses who behind, rather than who actually knows their job. This whole company is a joke.
Cons
The cons are a mile long. I worked for Life Storage, prior to take over and after and I gotta say HORRIBLE. *The new company runs under the assumed name of Life Storage as they ran their previous name Uncle Bobs into the ground (that should tell you something) *They hire inept DMs who have zero knowledge of the storage industry, zero knowledge of how to manage and zero knowledge of accountability * Benefits are a joke. Over $100 per pay check just for yourself, not including your family *Bonuses cease to exist *The DMs they do hire, do illegal acts to make their properties look better (seen it, called one out and was ultimately told I could quit or they would continue to cut my hours forcing me to quit) *They retaliate against you when you do call them out and become offensive when they realize you actually have more experience than them. *To be promoted you either have to brown nose or be kissing up to someone (seen it, called it out) *Their "Proprietary System" is SO old and outdated that even customers complain on the outdated ways they operate, yet when a customer concern does arise, the facility employees are the ones at fault. *Every single member from the very top to the very bottom micromanages every move you make, however, 99.9% of Corporate has never stepped foot on a property *Getting anything corrected, ie maintenance, customer concerns, IT issues is an act of congress * Managers pad their records (illegally) to make their facilities look better and to raise their "goal". Seen this happen at several facilities *The only true people who are straight with you are the Auditors and even their hands are tied by Big Corporate *Negative reviews on any website are immediately removed, ie customer, employee ( yeap they actually have someone to alter reviews to make themselves look good)
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