Turnover is very high. There are opportunities to progress but management tends to focus more on sales and can be negligent about investing in its staff. Some people work for a few months before moving up the ladder and others wait years. During my time I saw a lot of people who were highly qualified and an amazing asset either not have their contract renewed or leave out of frustration for being promised promotion and never getting it. Their fixation on sales also means that students are taken on beyond the capacity of the centre during the summer, and sometimes a student who clearly needs help that the centre isn't properly equipped to give is taken on anyway, against the best interest of the student.