Bureaucratic and Performative Work; Disingenuous Sr. Leadership
Pros
- I'm lucky and have a phenomenal manager - There are a lot of kind, fun, and talented people who work here - If you go into the office, the perks are amazing (food, events, amenities, people) - Work life balance if you want it - Benefits
Cons
- Base salary is lower than most other tech companies - Little to no advancement opportunities for CSMs - CSM onboarding and training is a hot mess - Lack of standardization and institutional knowledge documentation - materials, guides, playbooks, templates, etc. are outdated, incomplete, or wrong - Product issues that Product doesn't understand or take seriously, resulting in CSMs taking the brunt of customer product frustrations - Unreliable (and sometimes downright rude) Technical Support means customers refuse to work with them, putting more work on the CSMs. - Customer Support Help Articles are awful. They are a maze of inaccurate or incomplete nonsense. No one internally seems to care. Again, this has a direct impact on CSMs and makes us feel more like Product Support than Strategic Consultants. - Leadership pushes a narrative about "people first" "transparency" and "valuing DEI" and then completely broke all pretense of actually valuing any of it by not addressing internal layoffs and trying to sweep it under the rug.
