LinkedIn reviews

Support departments are no different from other orgs. If you work in those areas it's all about popularity, with blurry lines for recognition & rewards. It's also hard to transition to different business lines due to internal stigma. The only issue with the org culture is the endemic unconscious bias that is detrimental to talent.

Sometimes I feel like I'm left scratching my head in regards to career progression in a way that I still don't fully understand. People are held to different standards, promotions happen for some and not others, despite the "others" out performing and also upholding more internal values of the company. I've seen someone put on a performance plan for hitting below their annual number (in sales this is typical) but in the same breath, saw someone promoted with an even lower percentage of previous year achievement. I still have no idea how that works. There are also departments that are literally ruining the client experience (Billing). I just keep thinking "the soup truck down the street never screws up my payment for yummy chicken noodle soup, how in the hell does one of the best/biggest companies in the world mess up payments for our clients?" -- perhaps I'm just not keen to the intricacies of back end accounting and billings, but it's honestly the worst part of my job; having billing nightmare conversations with clients.