Lowe's Home Improvement reviews

The motto of customer focused is a nice idea, but the policies for execution are ridiculously flawed. Management encourages customers first, which is the right motto, but when work isn't getting done because we do everything we can to accommodate customers we get in trouble and put down for it. The amount of people put on the sales floor to help customers is a joke. There is usually only one person in a department at a time, so if you are helping customers, no work is getting done. Plus, despite the customer focused mantra, half the employees in my store are in positions that do not require them to be customer focused. If a customer asks these people for help, they pass that customer to a sales floor employee who is already busy trying to help another customer. Even worse, these employees are given weekends off, so the two busiest days of the week for us(Saturday and Sunday) are also the two days that we are the least staffed to try to help customers. Corporate management and store management like to talk about taking advantage of every opportunity that comes along to drive sales, but the lack of bodies on the weekends seems like a huge opportunity missed right there. There is a lot more I could go on about, but I would have to write a book.

Be careful of some individuals that make arbitrary decisions. Human Resources decisions can sometimes be inconstant. Never admit to anything, and then you can never get in trouble. Temporary backlog of management trainees.