Lower reviews

Changes happen fast and often Need more manpower in operations

Operations department has become much more strict over the past year. Immense focus on weekly goals that are unattainable due to low sales. Consistently not being able to hit goals and being lectured for not hitting goals is wearing on everyone. Not to mention more tasks that are being put on operations. More tasks seem to be getting added each month, while simultaneously making it harder and almost impossible to hit bonus. Processing department has so many people checking their work while no other department in operations is held accountable. The constant need to correct other departments is a huge frustration. Yes, most are newer, but training is lacking in closing and adds to processor responsibility. Processor has to pay when mistakes are made because they are the one that is borrower facing. Walton office is often forgotten about. Upper management doesn't even come to visit and see what the office is like. Desks are so small and close that it is hard to focus. Management gets upset when employees are talking, but it is impossible not to get distracted in chatter when you are on top of each other with no separation.