Loyal Source reviews

3.1

51% would recommend to a friend

(395 total reviews)

Brian Moore

47% approve of CEO

51% positive business outlook

Loyal Source has an employee rating of 3.1 out of 5 stars, based on 395 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Loyal Source employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

395 reviews
1.0
Mar 26, 2025

Loyal Source Government Services- only loyal to themselves

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you work in person at their headquarters location, you’re more likely to have a good experience since the company puts effort into team-building activities and engagement. But only for in person HQ employees. Remote and field employees are completely left out. The disparity in treatment is glaring, and if you’re not physically in Orlando, expect to feel like an afterthought.

Cons

Mass layoffs happen, and sometimes they’re unavoidable. However, the way Loyal Source handles them is wildly unprofessional. Their business outlook is clear: they need you until they don’t. Instead of attempting to reassign employees to new roles, they are quick to terminate without consideration. Worse, since it’s not illegal in Florida, they refuse to pay out any accrued PTO when you leave—regardless of circumstances. Pay is another major issue. If you’re fresh out of school, it might seem decent. But for anyone with real experience, the compensation is insultingly low. They underpay skilled professionals while expecting high-level performance, making it clear they value cost-cutting over talent retention. The company’s actions in 2025 prove just how disingenuous they are. They sent out surveys to boost their ranking for the “Best Place to Work” award, performed annual reviews, gave raises, and then turned around and laid off hundreds of employees within two weeks. It’s clear that employee well-being isn’t a priority—just optics. If you’re considering a job here, think twice—especially if you’re remote or in the field. They will use you for as long as it benefits them, and when they decide you’re no longer needed, you’ll be gone without a second thought.

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Loyal Source Response
1y
We appreciate your feedback and apologize for your experience. Your review will be shared with our leadership team as we aim to address all concerns with respect and understanding. Loyal Source strives to include all staff, whether remote or field, and values everyone equally. Terminations, though difficult, follow our company policy and are made with great consideration and conducted as professionally as possible. Survey announcements are shared to spread awareness, but they are never mandated, and completion is entirely voluntary. Our leadership team regularly reviews compensation and benefits to meet industry standards. Our pay structure and systems are discussed prior to contract to avoid surprises for our employees. Thank you again for your time. We sincerely apologize for your circumstances and wish you the best.
1.0
Mar 19, 2025

Overtime

Recommend
CEO approval
Business Outlook

Pros

None I can’t think of any

Cons

Forced overtime to get your work done. Punch a time clock no salaries. You won’t get paid overtime as they deduct it from holiday and sick leave time.

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Loyal Source Response
1y
Thank you for your review. We are disheartened to hear about your experience. In keeping with our commitment to professionalism, compensation and schedule policies are discussed prior to contract acceptance. We appreciate your time and encourage you to reach out to your direct management or our HR team so we can work together to find a resolution.
2.0
Mar 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Great colleagues, some manager are great, upper management believes they are better than the actual people who produce.

Cons

Low pay rates, commissions are not consistent and company does not keep others updated on changes. New lay-offs were handled unprofessionally by management. Will make you feel as if you are the reason for the downfall of the company.

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Loyal Source Response
1y
Loyal Source appreciates your candid feedback. We continuously review our compensation policies to ensure they are fair and competitive. Your review will be shared with leadership, as we strive to uphold professionalism and maintain open communication across all teams through our bi-monthly and quarterly staff meetings. If you have experienced any inappropriate behavior from your manager, please report the incident to our HR team so we can address the issue and identify areas for improvement. Thank you once again.
Viewing 55 - 57 of 395 Reviews

Glassdoor has 518 Loyal Source reviews submitted anonymously by Loyal Source employees. Read employee reviews and ratings on Glassdoor to decide if Loyal Source is right for you.