I feel that Loyal source’s system is set up by design to make it difficult for me to do my job and the veterans to get compensation. There is a QA process that ensures that every single DBQ that you submit is rejected. The veterans files are almost always messed up; someone from a 3rd party company picks and chooses what part of the veterans files are uploaded, which are almost always seriously lacking in information that I need to complete the DBQs. The 3rd party company not only uploads the veterans’ files but also makes my schedule. I’m not allowed to speak with anyone making my schedule and I’m almost always overloaded and veterans are always being scheduled inefficiently. I have to make time to complete DBQs and go through all the rejects that make no sense. One medical opinion DBQ can request multiple opinions that are scattered and don’t make sense. Many people in the process, including management, scheduling, and QAs are often non medical. Management is rude and clearly do not have a clue on what is going on at their clinics. Then they question me and act as if I’m the clueless one. I’ve only had half of the supplies and equipment that are needed to do the job. They limit diagnostics that can be done and then dictate to me what to or not to diagnose. They also dictate how things should be worded in the DBQs, then they will contradict themselves because every QA and/or examiner support wants something different. I find myself filling out examination forms in a way as to not get rejected rather than in a way that I would normally do that makes sense from a medical perspective. I mean, I’ve hated jobs before, but I really hate this job.
